Insights.Written for people who have to decide.
Longer pieces on the questions that come up in every engagement. No predictions about the technology. Mostly about the business around it.
Why AI pilots don't pay back
The pilot worked. The demo was good. A year later nothing in the accounts has moved. The reason is usually found in the business around the pilot.
6 minute read · From pilot to value · Investment decisions
Deciding what stays with people
Most organisations never decide which work stays with a person. The tools decide for them, one team at a time. Here is a way to make the choice on purpose.
7 minute read · Operating model · Human judgement
AI governance under Consumer Duty
There is no separate FCA rulebook for AI, and firms waiting for one are waiting for the wrong thing. The Consumer Duty already asks the questions that matter.
7 minute read · Governance · Financial services
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